URL Schemes & Info.plist

SupportID ships with all required URL scheme declarations pre-configured. This page is a technical reference for IT administrators who want to understand how the app detects and launches Self Service provider apps.

Note

You do not need to modify anything in SupportID’s Info.plist — it is already configured correctly in the App Store build. This page is for reference only.

Declared URL Schemes

SupportID declares the following schemes under LSApplicationQueriesSchemes, which allows iOS to check whether each target app is installed:

<key>LSApplicationQueriesSchemes</key>
<array>
    <string>App-Prefs</string>
    <string>selfserviceios</string>
    <string>companyportal</string>
    <string>wsonehub</string>
</array>

How URL Schemes Work in iOS

Starting with iOS 9, apps must declare which URL schemes they intend to query using canOpenURL(). This is a privacy measure that prevents apps from probing which other apps are installed.

SupportID uses this mechanism to:

1. Check availability — Determine if the configured Self Service app is installed
2. Launch the app — Open the Self Service app with a single tap

URL Scheme Reference

URL Scheme	Purpose	Used By
App-Prefs	Opens iOS Settings	Settings button (always available)
selfserviceios	Launches Jamf Self Service+	selfServiceProvider: jamf
companyportal	Launches Microsoft Company Portal	selfServiceProvider: intune
wsonehub	Launches VMware Intelligent Hub	selfServiceProvider: workspaceone

What This Means for Your Deployment

For the Self Service shortcut to work:

1. Deploy the Self Service app — The target app (Self Service+, Company Portal, or Intelligent Hub) must be installed on the device
2. Configure the provider — Set selfServiceProvider in your Managed App Configuration to match the installed app
3. SupportID handles the rest — URL scheme detection and launching are automatic

Tip

Deploy the Self Service app before or alongside SupportID to ensure the shortcut works on first launch. If the Self Service app is installed later, SupportID will detect it automatically on next launch.