VMware Workspace ONE

This guide covers deploying SupportID from Apple Business Manager and configuring it through VMware Workspace ONE (formerly AirWatch).

Adding the App

1. Ensure your Workspace ONE environment is linked to Apple Business Manager and licenses for SupportID have been purchased.
2. Navigate to Apps & Books → Applications → Native.
3. Click Add Application → Public.
4. Search for SupportID in the App Store — it will appear with your VPP licenses.
5. Configure assignment and enable Send Application Configuration.

Tip

If SupportID doesn’t appear with VPP licenses, sync your ABM token under Settings → Apps → Volume Purchase Program and try again.

Adding App Configuration

1. Select your SupportID app.
2. Go to the Configuration tab.
3. Toggle Configuration to Enabled.
4. Paste the XML configuration below.
5. Save and redeploy.

Full Configuration Example

<?xml version="1.0" encoding="UTF-8"?>
<managedAppConfiguration>
    <version>1.0</version>
    <bundleId>com.devscape.supportid</bundleId>
    <dict>
        <!-- General Settings -->
        <key>appTitle</key>
        <string>Intelligent Hub Info</string>

        <key>uiStyle</key>
        <string>Regular</string>

        <!-- Self Service Provider -->
        <key>selfServiceProvider</key>
        <string>workspaceone</string>

        <!-- Data Points with Workspace ONE Variables -->
        <key>dataPoint1</key>
        <string>{SerialNumber}</string>
        <key>dataPoint1Label</key>
        <string>Serial Number</string>
        <key>dataPoint1Icon</key>
        <string>barcode</string>
        <key>dataPoint1Visible</key>
        <true/>

        <key>dataPoint2</key>
        <string>{AssetNumber}</string>
        <key>dataPoint2Label</key>
        <string>Asset Number</string>
        <key>dataPoint2Icon</key>
        <string>tag</string>
        <key>dataPoint2Visible</key>
        <true/>

        <key>dataPoint3</key>
        <string>{EnrollmentUser}</string>
        <key>dataPoint3Label</key>
        <string>Enrollment User</string>
        <key>dataPoint3Icon</key>
        <string>person</string>
        <key>dataPoint3Visible</key>
        <true/>

        <key>dataPoint4</key>
        <string>{DeviceName}</string>
        <key>dataPoint4Label</key>
        <string>Device Name</string>
        <key>dataPoint4Icon</key>
        <string>iphone</string>
        <key>dataPoint4Visible</key>
        <true/>

        <key>dataPoint5</key>
        <string>{DeviceUid}</string>
        <key>dataPoint5Label</key>
        <string>Device UID</string>
        <key>dataPoint5Icon</key>
        <string>antenna.radiowaves.left.and.right</string>
        <key>dataPoint5Visible</key>
        <true/>

        <!-- Section Visibility -->
        <key>showStorageSection</key>
        <true/>

        <key>showShortcutsSection</key>
        <true/>

    </dict>
</managedAppConfiguration>

Available Workspace ONE Variables

Variable	Description
{SerialNumber}	Device serial number
{DeviceName}	Device name
{DeviceUid}	Device unique identifier (UDID)
{AssetNumber}	Asset number
{EnrollmentUser}	Username of enrolled user
{EnrollmentEmail}	Email of enrolled user
{MacAddress}	WiFi MAC address
{Model}	Device model
{Platform}	Platform (Apple)
{OsVersion}	OS version

Tip

Workspace ONE variables use PascalCase inside single curly braces: {VariableName}. This differs from Jamf ($VARIABLE) and Intune ({{variablename}}).

Intelligent Hub Integration

Setting selfServiceProvider to workspaceone adds a shortcut that launches VMware Intelligent Hub using wsonehub://.

Requirements:

• VMware Intelligent Hub must be installed on the device

Smart Group Assignment

Use Workspace ONE smart groups to target deployments:

• All Devices — Organization-wide deployment
• Platform-based — iOS vs. iPadOS specific configs
• Organizational Group — Department or location based
• Tag-based — Custom tags for specific use cases

Console Configuration Steps

1. Navigate to Apps & Books → Applications → Native.
2. Select your SupportID app.
3. Click the Configuration tab.
4. Toggle the Configuration switch to Enabled.
5. Paste the XML configuration from above.
6. Click Save.
7. Navigate to the Assignment tab and assign to smart groups.
8. Click Save & Publish.

Testing

1. Assign to a test smart group with one or two devices.
2. Push the app from the console or wait for the next device check-in.
3. Open SupportID → tap the gear icon → verify Configuration Status shows Active.
4. Confirm data points match Workspace ONE inventory data.
5. Tap the Intelligent Hub button to verify it launches correctly.