Jamf Pro

This guide covers deploying SupportID from Apple Business Manager and configuring it through Jamf Pro.

Adding the App

1. Ensure your Jamf Pro server is linked to Apple Business Manager and licenses for SupportID have been purchased.
2. Navigate to Mobile Devices → Apps.
3. Click New → App Store app or apps purchased in volume.
4. Search for SupportID — it will appear with your available VPP licenses.
5. Enable Distribute Content as Managed to allow silent installation.
6. Configure scoping and assign to target devices or groups.

Tip

If SupportID doesn’t appear in the search, sync your VPP token under Settings → Global → Volume Purchasing and try again.

Adding App Configuration

App Configuration Tab

1. Select SupportID in Mobile Devices → Apps.
2. Click App Configuration.
3. Add configuration keys using the key/value editor or paste XML directly.

Configuration Profile

1. Navigate to Configuration Profiles → New.
2. Add Application & Custom Settings payload.
3. Set the Preference Domain to the app’s bundle identifier.
4. Add the configuration dictionary below.

Full Configuration Example

This production-ready example uses all available Jamf Pro variables:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
  "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
    <!-- General Settings -->
    <key>appTitle</key>
    <string>Your Details</string>

    <key>uiStyle</key>
    <string>Regular</string>

    <!-- Self Service Configuration -->
    <key>selfServiceProvider</key>
    <string>jamf</string>

    <!-- Data Points -->
    <key>dataPoint1</key>
    <string>$SERIALNUMBER</string>
    <key>dataPoint1Label</key>
    <string>Serial Number</string>
    <key>dataPoint1Icon</key>
    <string>barcode</string>
    <key>dataPoint1Visible</key>
    <true/>

    <key>dataPoint2</key>
    <string>$ASSETTAG</string>
    <key>dataPoint2Label</key>
    <string>Asset Tag</string>
    <key>dataPoint2Icon</key>
    <string>tag</string>
    <key>dataPoint2Visible</key>
    <true/>

    <key>dataPoint3</key>
    <string>$USERNAME</string>
    <key>dataPoint3Label</key>
    <string>Your Name</string>
    <key>dataPoint3Icon</key>
    <string>person</string>
    <key>dataPoint3Visible</key>
    <true/>

    <key>dataPoint4</key>
    <string>$UDID</string>
    <key>dataPoint4Label</key>
    <string>Device ID</string>
    <key>dataPoint4Icon</key>
    <string>antenna.radiowaves.left.and.right</string>
    <key>dataPoint4Visible</key>
    <true/>

    <key>dataPoint5</key>
    <string>$OSVERSION</string>
    <key>dataPoint5Label</key>
    <string>iOS Version</string>
    <key>dataPoint5Icon</key>
    <string>ipad.and.iphone</string>
    <key>dataPoint5Visible</key>
    <true/>

    <!-- Section Visibility -->
    <key>showStorageSection</key>
    <true/>

    <key>showShortcutsSection</key>
    <true/>

</dict>
</plist>

Available Jamf Pro Variables

Use these variables in data point values — Jamf Pro substitutes them with actual device data:

Variable	Description
$SERIALNUMBER	Device serial number
$ASSETTAG	Asset tag from inventory
$USERNAME	Assigned username
$UDID	Device UDID
$OSVERSION	iOS/iPadOS version

Tip

These variables are resolved server-side by Jamf Pro before the configuration is delivered to the device. The app receives the actual values, not the variable placeholders.

Self Service+ Integration

Setting selfServiceProvider to jamf adds a shortcut button that launches Jamf Self Service+ using the selfserviceios:// URL scheme.

Requirements:

• Jamf Self Service+ must be installed on the device

Scoping

Assign SupportID to devices using Jamf Pro smart groups or static groups. Common scoping strategies:

• All managed iOS devices — Deploy to all enrolled iPhones and iPads
• Department-based — Different configurations per department
• Device type — Separate configs for shared vs. personal devices

Note

You can create multiple configurations with different data points for different groups — for example, showing asset tags on shared devices but usernames on personal devices.

Testing

1. Deploy to a test device or group first.
2. Open SupportID → tap the gear icon → verify Configuration Status shows Active.
3. Confirm all data point values are populated correctly.
4. Tap the Self Service+ button to verify it launches the correct app.